Terms of Service

By accessing or using Chatembed's services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our service.

These terms apply to all users of Chatembed, including free and paid subscribers.

We may update these terms from time to time. Continued use of our service after changes constitutes acceptance of the new terms.

Chatembed provides AI-powered chatbot services for Shopify stores, including:

• Automated customer support via chat
• Product recommendations and sales assistance
• Order tracking and customer service
• Multi-language support
• Analytics and reporting tools

We reserve the right to modify, suspend, or discontinue any part of our service at any time with reasonable notice.

Account Creation

• You must provide accurate and complete information
• You are responsible for maintaining account security
• One account per person or business entity
• You must be 18+ or have parental consent

Account Responsibilities

• Keep your login credentials secure
• Notify us immediately of any security breaches
• You are liable for all activities under your account
• Maintain accurate billing information

You May:

• Use our service for legitimate business purposes
• Customize the chatbot for your brand
• Integrate with your Shopify store
• Access and export your own data

You May Not:

• Use the service for illegal activities
• Attempt to reverse engineer our technology
• Spam, harass, or abuse other users
• Violate any applicable laws or regulations
• Share your account with unauthorized users
• Use the service to compete with Chatembed

Pricing & Plans

• Current pricing is available on our website
• Prices may change with 30 days notice
• Existing subscribers get grandfathered pricing

Payment Terms

• Payments are processed monthly in advance
• All fees are non-refundable except as required by law
• Failed payments may result in service suspension
• You can cancel anytime from your account settings

Our Rights

• Chatembed owns all rights to the service and technology
• Our trademarks and logos are protected
• We retain rights to improvements and derivative works

Your Rights

• You retain ownership of your store data and content
• You can export your data at any time
• Your customizations and branding remain yours
• We don't claim ownership of your customer interactions

By You

• Cancel your subscription anytime from account settings
• Cancellation takes effect at the end of your billing period
• You can export your data before cancellation
• No refunds for partial months

By Us

We may terminate accounts that:

• Violate these terms of service
• Engage in fraudulent or illegal activities
• Have excessive chargebacks or payment issues
• Abuse our support team or other users

Service Availability

• We strive for 99.9% uptime but cannot guarantee perfect availability
• Scheduled maintenance will be announced in advance
• We're not liable for losses due to service interruptions

AI Responses

• AI responses are generated automatically and may contain errors
• You're responsible for monitoring and moderating AI interactions
• We're not liable for inappropriate or inaccurate AI responses