Your privacy is our priority
Last updated: January 15, 2025
We encrypt and secure all your data with industry standards
We never sell your personal information to third parties
Delete your data anytime through your dashboard
Chatembed provides AI-powered chatbot services integrated with Shopify stores. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service, including our dashboard, chatbot widgets, and related features.
By using Chatembed, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and handling your data responsibly.
Chatembed does not sell, trade, or rent your personal information to marketers or data brokers.
Chat conversations are processed by Google's Gemini API to generate AI responses. Your API keys are encrypted and stored securely.
We access your store data through Shopify's official API with your explicit authorization during app installation.
If you configure Judge.me integration, we access your product reviews to enhance chatbot responses.
Subscription payments are processed through secure third-party payment providers. We don't store full payment details.
We use reputable cloud services for hosting, database storage, and basic website analytics.
We may disclose information when required by law or to:
We implement comprehensive security measures to protect your information:
Data Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours of discovery.
You have comprehensive control over your personal data:
View and download all personal data we have about you through your dashboard or by request.
Update your account information, bot configurations, and preferences directly in your dashboard.
Delete your account and all associated data. This action is irreversible and includes chat histories, leads, and configurations.
Export your chat data, leads, and analytics in machine-readable formats (JSON, CSV).
Temporarily limit how we process your data while maintaining essential service functionality.
Unsubscribe from marketing communications and disable certain data processing features.
Self-Service: Most actions can be performed directly in your dashboard under Account Settings.
Email Request: Contact privacy@chatembed.io for assistance or complex requests.
Response Time: We respond to all privacy requests within 30 days, typically much faster.
Chatembed uses automated processing for various functions. You have rights regarding these automated decisions:
AI algorithms analyze search queries, cart contents, and conversation history to suggest relevant products. You can request manual assistance anytime.
Automated systems limit requests to 30 per minute per user and detect abusive behavior patterns. Contact support if you believe you were incorrectly limited.
System automatically maintains last 10 message exchanges for context while discarding older messages for performance and privacy.
Product catalogs are automatically synced every 6 hours. Failed syncs trigger retry mechanisms with circuit breaker protection.
We retain your data only as long as necessary for service delivery and legal compliance:
Bot settings, API keys, and user preferences stored while account is active and for 90 days after subscription cancellation.
Complete conversation logs retained for 2 years for AI training and service improvement, then anonymized. Live conversation context limited to last 10 exchanges.
Shopify product catalogs, variants, and images refreshed every 6 hours. Sync status and error logs kept for 30 days for troubleshooting.
API response times, rate limiting data, and error logs kept for 1 year for system optimization and security monitoring.
Some data may be retained longer if required by law, litigation holds, or regulatory compliance (typically 7 years maximum).
Early Deletion: You can request immediate deletion of your data at any time through your dashboard or by contacting support, subject to legal and safety requirements.
Your data may be transferred to and processed in countries other than your residence:
Transfer Safeguards: All international transfers are protected by appropriate safeguards including Standard Contractual Clauses, adequacy decisions, or other approved mechanisms under applicable privacy laws.
Questions about this Privacy Policy or our privacy practices?
privacy@chatembed.io
support@chatembed.io
Within 48 hours
For EU/UK residents with specific privacy concerns, you may also contact our Data Protection Officer at dpo@chatembed.io
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements.
Your Options: If you disagree with policy changes, you may delete your account before the changes take effect. Continued use after changes constitutes acceptance.