Cookies We Use in Detail
Essential & Security Cookies
These cookies are critical for the proper functioning of our Shopify app and dashboard. They cannot be disabled.
Specific Cookies Used:
- chatbot_session: Maintains your login session (httpOnly, Secure, SameSite=None for Shopify compatibility)
- user_id session data: Stores encrypted user identifier for dashboard access
- shop session data: Stores Shopify store domain for API calls
- access_token session data: Encrypted Shopify access token for store integration
- Rate limiting cookies: Prevent abuse with 30 requests/minute limit per user
- CSRF protection tokens: Prevent cross-site request forgery attacks
Performance & Analytics Cookies
These cookies help us understand system performance and improve user experience. All data is anonymized.
What We Track:
- Dashboard usage: Which features are used most frequently
- API response times: Google Gemini API performance monitoring
- Error rates: System errors and failed requests for debugging
- Chat performance: Response generation times and success rates
- Product sync metrics: Shopify integration performance
Preference & Customization Cookies
These cookies remember your dashboard settings and bot configurations to provide a personalized experience.
Settings We Remember:
- Dashboard theme: Light/dark mode preference
- Bot configuration: Personality settings, colors, welcome messages
- Language preferences: Interface language selection
- Layout preferences: Dashboard layout and panel configurations
- Integration settings: Judge.me API configuration status
Third-Party Services & Their Cookies
Our service integrates with several third-party platforms that may set their own cookies:
Shopify Platform
Required for app authentication and store data access
Sets session cookies for embedded app functionality
Shopify Privacy PolicyGoogle Gemini AI
AI processing service (your API key required)
May set cookies for API rate limiting and analytics
Google Privacy PolicyJudge.me Reviews
Optional review integration service
Only active if you configure Judge.me API integration
Judge.me Privacy Policy
Shopify Payments
Native Shopify billing and subscription management
Uses Shopify's secure payment infrastructure for Pro subscriptions
Shopify Privacy PolicyImportant Note
Third-party cookies are governed by the respective privacy policies of each service provider. We do not control these cookies directly.
Managing Your Cookie Settings
Dashboard Cookie Controls
The easiest way to manage Chatembed cookies is through your account dashboard:
Available Controls:
- • Toggle analytics tracking on/off
- • Clear stored preferences
- • Reset dashboard customizations
- • Export your data before deleting cookies
- • Delete your account and all associated cookies
Browser Cookie Settings
You can also control cookies through your browser, but this may affect functionality:
Google Chrome
Settings → Privacy and Security → Cookies and other site data
Firefox
Preferences → Privacy & Security → Cookies and Site Data
Safari
Preferences → Privacy → Manage Website Data
Microsoft Edge
Settings → Privacy, search, and services → Cookies
⚠️ Impact of Disabling Cookies
Disabling essential cookies will prevent you from logging into your dashboard, accessing your Shopify integration, and using most Chatembed features.
Technical Cookie Details
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| chatbot_session | Main authentication session for dashboard access | Session | Essential |
| user_auth_token | Encrypted user identification token | 30 days | Essential |
| shopify_shop_domain | Store domain for Shopify API integration | Session | Essential |
| rate_limit_* | Rate limiting (30 requests/minute per user) | 1 hour | Essential |
| dashboard_theme | Remember dark/light theme preference | 1 year | Preference |
| analytics_consent | Track user consent for analytics | 1 year | Analytics |
| performance_metrics | Anonymous performance data collection | 90 days | Analytics |
Note: All cookies use secure transmission (HTTPS) and appropriate security flags. Session cookies are automatically deleted when you close your browser.
Legal Compliance & Your Rights
GDPR Compliance (EU Users)
- We obtain consent before setting non-essential cookies
- You can withdraw consent at any time through your dashboard
- Essential cookies are used based on legitimate interests for service functionality
- You have the right to access, correct, or delete your cookie data
CCPA Compliance (California Users)
- We do not sell personal information collected through cookies
- You can opt-out of analytics tracking without affecting service functionality
- Contact us to request deletion of your cookie data
- We provide clear notice about our cookie practices
Your Data Rights
You can exercise your rights regarding cookies by contacting our privacy team at privacy@chatembed.io or through your dashboard settings.
Policy Updates & Changes
We may update this Cookie Policy to reflect changes in our practices, technology, or legal requirements.
How We Handle Updates:
- Major Changes: Email notification and dashboard alert with 30 days notice
- Minor Updates: Updated "last modified" date and dashboard notification
- New Cookie Types: Explicit consent requested before implementation
- Discontinued Cookies: Automatic cleanup and user notification
Continued use of our service after policy updates constitutes acceptance of the changes.
Questions About Our Cookie Policy?
Our privacy team is here to help clarify any questions about how we use cookies in Chatembed.